Responsible Gambling
At Casino Intensity, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment
Casino Intensity operates under a strict responsible gambling framework in accordance with Australian consumer protection standards and international best practices. We continuously review and update our policies to ensure our players are protected. This page was last updated in June 2026.
Know the Signs of Problem Gambling
Gambling becomes a problem when it negatively affects your finances, relationships, work, or mental health. Ask yourself the following questions:
- Do you spend more money on gambling than you can afford to lose?
- Do you gamble to escape stress, anxiety, or depression?
- Have you lied to family or friends about how much you gamble?
- Do you chase losses by continuing to gamble after losing?
- Has gambling caused problems in your relationships or at work?
- Do you feel restless or irritable when you try to stop gambling?
- Have you borrowed money or sold possessions to fund gambling?
If you answered yes to any of these questions, we strongly encourage you to use the tools available on our site and reach out to a support service.
Responsible Gambling Tools
Casino Intensity provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.
Session Time Limits
Set a maximum duration for each gaming session. You will receive a notification when your session limit is approaching, and the session will end automatically when the limit is reached.
Reality Checks
Enable regular on-screen reminders that show how long you have been playing and how much you have wagered during your session.
Cool-Off Period
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you feel you need a longer break, you can self-exclude from Casino Intensity for a period of 6 months, 1 year, 2 years, 5 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected] or use the self-exclusion option in your account settings.
Account Closure
You may close your account at any time by contacting our support team. We will process your request promptly and ensure any remaining balance is returned to you.
National Self-Exclusion: BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be done online.
Visit: www.betstop.gov.au
Once registered with BetStop, Casino Intensity is legally required to prevent you from accessing our services for the duration of your exclusion period.
Protecting Minors
Casino Intensity strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we have reason to believe a player is under 18, we will immediately suspend their account pending verification.
We also recommend that parents and guardians use parental control software to prevent minors from accessing gambling websites. The following tools can help:
Support Organisations in Australia
If you or someone you know is struggling with gambling, free and confidential help is available 24 hours a day, 7 days a week.
Gambling Help Online
Free counselling, information, and support for people affected by gambling problems.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call, 24/7)
Lifeline Australia
Crisis support and suicide prevention services.
Website: www.lifeline.org.au
Phone: 13 11 14 (24/7)
Beyond Blue
Mental health support for anxiety, depression, and related issues.
Website: www.beyondblue.org.au
Phone: 1300 22 4636 (24/7)
MensLine Australia
Professional telephone and online support service for Australian men.
Website: www.mensline.org.au
Phone: 1300 78 99 78 (24/7)
Financial Counselling Australia
Free financial counselling for people experiencing financial difficulty related to gambling or other causes.
Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007
Tips for Gambling Responsibly
- Set a budget before you start and stick to it.
- Only gamble with money you can afford to lose.
- Treat gambling as entertainment, not as a source of income.
- Take regular breaks and do not gamble for extended periods.
- Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs.
- Balance gambling with other leisure activities.
- Never chase your losses.
- Keep track of the time and money you spend gambling.
Contact Us
If you have any questions about our responsible gambling tools or policies, or if you need assistance activating any of the tools described on this page, please contact our support team:
Email: [email protected]
Live Chat: Available 24/7 via the chat icon on our website
We take responsible gambling seriously and our team is trained to assist players who may be experiencing difficulties. All enquiries are handled with complete confidentiality.
